Desktop Support Tech I - Milford - HR7-00006

Job Purpose

Acts as first responder for all IT submitted issues through a help desk for all company locations. This position requires on-site presence and regular attendance to perform the essential duties.

Key Duties & Responsibilities


  • Evaluates, prioritizes and executes multiple task requests from employees and management for technology assistance on hardware, desktop operating systems, business software, and personal devices.
  • Accurately records, tracks and documents help desk service requests to final resolution using established systems.
  • Assesses nature of technical issues to determine appropriate actions via desk-side or remote assistance.
  • Prepares progress reports and updates management on status of problems\projects on a regular basis.
  • Performs installation, OS deployments, configuration, and upgrade tasks regularly.
  • Performs PC hardware and software repairs.
  • Carries out various IT projects\tasks submitted by management.
  • Manages assigned projects.

Required Skills/Experience

  • Minimum five years of relevant industry experience or equivalent combination of education and experience.

  • IT Cerifications preferred.
  • Highly self-motivated and directed.

  • Keen attention to detail.

  • Excellent customer service skills.

  • Strong verbal communication skills.

  • Excellent problem-solving and analytical skills.

  • Able to multi-task and work independently.

  • Able to handle fast paced workflows.

  • Thorough understanding of tools and methods for local and remote troubleshooting of problems.

Desired Skills/Experience


  • Strong proficiency in Windows desktop operating systems, mainstream business applications, troubleshooting tools and system maintenance.

  • Expert knowledge of Microsoft Windows desktop operating systems (Windows XP, Windows 7).

  • Communicate effectively with support staff and end users.

  • Strong Microsoft Office 365 skills from usage to troubleshooting, as well as, deployment skills.

  • Strong Microsoft networking to include Active Directory, Security, DNA, Share permissions, etc.

Closing Date

22 February 2021

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